PRICING POLICY

Website: https://cophiefashion.com/
Business Entity: COPHIE Household Business

1. Scope of Application

This Pricing Policy governs the listing, disclosure, and application of prices for products offered on the COPHIE Fashion website. Its purpose is to ensure that customers have clear information about product prices and related costs before confirming an order.

COPHIE is committed to transparent pricing and compliance with applicable laws and regulations.

2. Product Prices Displayed on the Website

2.1. The price of each product is displayed on its respective product page on the website. The listed price serves as the reference price for customers when considering and placing an order.

2.2. Unless otherwise stated, product prices are displayed in Vietnamese Dong (VND).

2.3. Product prices are displayed clearly so that customers can identify the price before placing an order. Where a product is available in different sizes, colors, or other variants at different prices, the applicable price will be displayed according to the selected variant, where applicable.

2.4. Listed prices may change in accordance with COPHIE’s business policies, promotional programs, or actual operating conditions. Such changes will not affect the price of a valid order that has already been confirmed, unless otherwise agreed by the parties or required by applicable law.

3. Taxes, Shipping Fees, and Other Related Costs

3.1. Taxes: Product prices and related taxes are presented in accordance with applicable laws and regulations. If a displayed price excludes any applicable tax or mandatory charge, this will be clearly disclosed before the customer confirms the order.

3.2. Shipping Fees: Shipping fees, if applicable, may depend on the delivery address, shipping method, package weight, or other applicable delivery conditions. The shipping fee will be displayed during the ordering process or before the customer confirms payment.

3.3. Other Additional Costs: Any additional charges, including service fees or costs directly related to the transaction, will be disclosed with a clear description and amount before the customer confirms the order.

3.4. Total Order Value: Before completing an order, customers should review the product details, quantities, product prices, shipping fees, applicable taxes, and any other applicable charges. The total amount payable will be displayed based on the actual order details and the disclosed transaction terms.

COPHIE will not arbitrarily collect additional charges that have not been disclosed or that have no valid basis under applicable law or a lawful agreement with the customer.

4. Promotional Prices and Special Offers

4.1. Discounts, promotional codes, and special offers are subject to the specific terms and conditions of each promotion.

4.2. Promotional information will include relevant details such as the validity period, eligible products, discount amount, promotional code requirements, and any applicable restrictions.

4.3. Customers should review the applicable conditions before confirming an order. Promotional offers cannot be combined unless otherwise specified in the relevant promotion terms.

4.4. Where a promotional price differs from the regular price, the applicable price and promotional conditions will be clearly disclosed on the website.

5. Price Confirmation and Payment

5.1. Customers are responsible for reviewing product prices and the total order value before submitting an order or making payment.

5.2. Orders will be processed based on the pricing information and transaction terms confirmed at the time of ordering, subject to applicable laws and COPHIE’s sales policies.

5.3. If an obvious pricing error occurs due to a technical issue or display error, COPHIE will review the matter, notify the customer, and work with the customer to resolve it transparently while respecting the lawful interests of all parties.

5.4. If an adjustment to an order or payment amount is necessary, COPHIE will notify the customer and proceed only in accordance with a valid agreement with the customer or applicable legal requirements.

6. Service Fees for Sellers

If COPHIE operates a platform that allows third-party sellers to use its services and charges fees for such services, the applicable fee information will be disclosed before sellers register for or use those services.

The disclosed information may include:

  • Account Opening Fees: The applicable fee, conditions, and charging time, if any.
  • Account Maintenance Fees: The fee amount, billing cycle, payment method, and effective date, if any.
  • Order Processing Fees: The method of calculation, whether based on each order, transaction value, or another disclosed fee structure, if applicable.
  • Other Service Fees: The service name, fee amount, calculation method, applicable conditions, and charging time.

If COPHIE introduces or changes any service fees applicable to sellers, the revised fee schedule will be published on the platform at least 20 days before the effective date, in accordance with applicable laws and regulations.

If the website does not provide services to third-party sellers or does not charge the fees described above, this section will not apply.

7. Pricing Adjustments and Policy Updates

COPHIE may adjust product prices, promotional offers, or pricing policies in accordance with business conditions and applicable laws.

Any necessary updates will be published on the website. New prices will take effect in accordance with the published effective date and applicable legal requirements. Changes to service fees for sellers will comply with the advance disclosure period specified in Section 6 of this Policy.

8. Price-Related Feedback and Complaints

If customers identify unclear pricing information, discrepancies between listed prices and payment amounts, or have questions about applicable charges, they may contact COPHIE through the official contact channels published on the website.

COPHIE will receive, review, and respond to such matters in accordance with the Complaints, Requests and Feedback Handling Policy published on the website.

9. Final Provisions

This Policy takes effect from the date it is published on the COPHIE Fashion website. It may be updated from time to time to reflect changes in business operations and applicable laws and regulations.

Business Entity: COPHIE Household Business
Website: https://cophiefashion.com/