CONDITIONS OR RESTRICTIONS ON THE SUPPLY OF GOODS

Website: https://cophiefashion.com/
Business Entity: COPHIE Household Business

1. Scope of Application

This Policy sets out the conditions and restrictions that may apply to the supply, ordering, and delivery of goods through the COPHIE Fashion website.

COPHIE discloses relevant conditions to help customers understand product availability, delivery coverage, and the requirements that may apply before placing an order.

Specific conditions may vary depending on the product, stock availability, sales promotions, delivery address, and actual operating circumstances.

2. Time Restrictions on the Supply of Goods

2.1. Customers may browse and place orders through the ordering functions available on the website, subject to the availability and proper operation of the system.

2.2. Order acceptance and processing times may depend on operating hours, business days, public holidays, order status, and the actual processing capacity of COPHIE and the relevant delivery service providers.

2.3. For promotional campaigns, limited-edition collections, or products available for a specified period, the applicable sales period will be stated on the relevant product page or in the corresponding promotional information.

2.4. During public holidays, peak shopping periods, or events that affect delivery operations, order processing and delivery may take longer than usual. Where necessary, COPHIE will notify customers through the website or appropriate communication channels.

3. Geographical Restrictions

3.1. Delivery coverage is determined by the areas that COPHIE and its relevant delivery service providers can serve at the time the order is placed.

3.2. Customers must provide a complete and accurate delivery address within the supported delivery area.

3.3. Certain areas may not be eligible for delivery or may be subject to specific delivery conditions due to transportation infrastructure, geographical distance, accessibility, or the policies of delivery service providers.

3.4. Before confirming an order, customers should check whether delivery is available to the intended address. If the address is outside the supported delivery area, COPHIE may notify the customer and suggest an alternative address or another suitable arrangement, where available.

3.5. Specific delivery coverage, estimated delivery times, and shipping fees, if applicable, will be communicated during the ordering process or through COPHIE’s official contact channels.

4. Customer Eligibility Restrictions

4.1. Customers must provide accurate contact information and a valid delivery address so that COPHIE can confirm and fulfill their orders.

4.2. Customers must meet the legal requirements applicable to entering into and completing online transactions. Where a customer does not have full civil act capacity under applicable law, the order must be placed through their lawful representative when required by law.

4.3. COPHIE may refuse an order or request additional verification if the information provided is inaccurate or incomplete, the order shows signs of fraud, or the transaction does not meet the published conditions, subject to applicable laws and regulations.

4.4. If a product or sales promotion is subject to specific age, residential-area, or participant eligibility requirements, those requirements will be disclosed on the relevant product page or in the corresponding promotional terms. If no specific restrictions apply, customers may purchase products in accordance with the website’s general purchasing conditions.

5. Quantity Restrictions

5.1. The quantity of products available for purchase depends on stock levels, supply capacity, and the conditions applicable to each product.

5.2. For limited-quantity products, promotional campaigns, or items in high demand, COPHIE may establish minimum or maximum purchase quantities per order or per customer. Any applicable limits will be disclosed on the relevant product page or in the promotional terms before the customer confirms the order.

5.3. Orders exceeding a published quantity limit or the available supply may require further confirmation before processing.

5.4. If a product becomes unavailable after an order has been submitted but before it is confirmed, COPHIE will notify the customer and discuss an appropriate solution, such as adjusting the quantity, selecting an alternative product, or canceling the order in accordance with the parties’ agreement and applicable laws.

6. Product Availability Conditions

6.1. The display of a product on the website does not necessarily guarantee that it will remain in stock when an order is placed. Availability may change due to order volume, inventory levels, system updates, or other operational factors.

6.2. Certain products may only be available for a limited period, during specific releases, or while stocks last. Where applicable, this information will be stated on the relevant product page or in the corresponding sales announcement.

6.3. If a product becomes unavailable or cannot be supplied under the stated conditions, COPHIE will notify the customer and coordinate the handling of the order in accordance with its sales, payment, and refund policies and applicable laws.

7. Supply Interruptions and Force Majeure Events

7.1. Order acceptance, processing, or delivery may be interrupted or delayed due to technical issues or circumstances beyond reasonable control, including but not limited to:

  • Website, ordering system, or payment system failures;
  • Maintenance, upgrades, or technical troubleshooting;
  • Stock shortages, supply disruptions, or delays in replenishing inventory;
  • Interruptions affecting delivery service providers or relevant partners;
  • Natural disasters, epidemics, fires, floods, or other force majeure events;
  • Decisions by competent state authorities or other circumstances recognized under applicable law.

7.2. If an interruption materially affects an order, COPHIE will make reasonable efforts to notify the customer within an appropriate period through suitable communication channels.

7.3. Depending on the circumstances, COPHIE will work with the customer to determine an appropriate solution. This may include continuing to fulfill the order when conditions permit, adjusting the delivery schedule, changing the delivery arrangement, or canceling the order and issuing a refund where applicable.

7.4. Force majeure situations will be handled in accordance with applicable laws and valid agreements between the parties.

8. Customer Responsibilities

To facilitate the supply and delivery of goods, customers are responsible for:

  • Providing accurate order details, telephone numbers, and delivery addresses;
  • Reviewing product information, quantities, prices, shipping fees, and applicable conditions before confirming an order;
  • Meeting the purchasing requirements disclosed for the relevant product or promotional program;
  • Cooperating with COPHIE or the delivery service provider when verification or assistance is required;
  • Monitoring notifications regarding order status and delivery arrangements.

9. Customer Support and Feedback

Customers who have questions about product availability, delivery coverage, quantity restrictions, or other conditions relating to the supply of goods may contact COPHIE through the official contact channels published on the website.

COPHIE will receive, review, and handle such feedback in accordance with the Complaints, Requests and Feedback Handling Policy published on the website.

10. Final Provisions

This Policy takes effect from the date it is published on the COPHIE Fashion website. COPHIE may update the Policy to reflect changes in business operations, delivery coverage, or applicable laws and regulations.

Any specific conditions or restrictions applicable to individual products, sales promotions, or orders will be disclosed before customers confirm their transactions, where applicable.

Business Entity: COPHIE Household Business
Website: https://cophiefashion.com/