POLICY ON METHODS OF SERVICE PROVISION

1. Scope of Application

This policy governs the methods of providing products and services related to shopping activities on cophiefashion.com, operated by COPHIE.

COPHIE provides product information, receives online orders, and carries out activities related to order confirmation, payment, delivery, customer support, and the handling of related requests in accordance with its published policies.

2. Methods of Service Provision

2.1. Online Shopping and Ordering

Customers can access cophiefashion.com to view product information and select available styles, sizes, and other product options.

The basic ordering process consists of the following steps:

Visit the website and select the desired products.
Review product information, prices, quantities, and relevant options.
Provide delivery information and select an available payment method.
Review the order details and submit the order.
Follow order confirmation updates and cooperate with COPHIE during delivery when necessary.

Orders are processed according to product availability, the information provided by customers, and COPHIE’s order confirmation procedures.

2.2. Product Delivery Methods

Products are supplied in accordance with the information published on the website and the details of the confirmed order.

Depending on the order, products may be delivered to the address provided by the customer through an appropriate delivery service provider. Delivery times, delivery coverage, and related conditions are governed by COPHIE’s Shipping Policy.

Customers are responsible for providing accurate delivery information and cooperating with COPHIE when confirmation or additional information is required to complete delivery.

3. Service Duration and Access Devices

3.1. Service Duration

The COPHIE website allows customers to access product information, browse available products, and place online orders while the system is operational.

For ordinary purchases of fashion products, customers are not required to register for a separate service period or renew a subscription periodically to use purchased products, unless specific conditions are published for a particular program or service.

3.2. Devices and Accessibility

Customers can access the website using Internet-connected electronic devices with compatible web browsers, including desktop computers, laptops, tablets, and smartphones.

The browsing experience may vary depending on the customer’s device, browser, Internet connection speed, and system configuration.

COPHIE does not impose a simultaneous device usage limit for ordinary product browsing and shopping activities on the website, unless otherwise specified for a particular feature or service.

4. Instructions for Use and Main Features

The main features of the website may include:

Viewing Product Information: Reviewing product images, descriptions, styles, sizes, prices, and other published information.
Selecting Products: Choosing products, quantities, and available options.
Online Ordering: Submitting order details and delivery information through the website’s ordering function.
Payment: Completing payments using the payment methods supported and published by COPHIE.
Order Tracking and Support: Contacting COPHIE for assistance with order status, delivery, returns, exchanges, and related matters.
Submitting Feedback: Sending questions, suggestions, or complaints through official support channels.

The website interface and available features may be updated to meet operational needs. COPHIE will publish the necessary information to help customers use the relevant features.

5. Restrictions During Use

When accessing and using the website, customers should be aware of the following restrictions:

Order placement is subject to product availability, stock quantities, and order confirmation.
Certain features may be temporarily unavailable due to maintenance, system upgrades, or technical issues.
Website accessibility may be affected by the customer’s Internet connection, device, or browser.
Displayed product colors, images, and sizes may differ to some extent due to device display settings or the actual characteristics of the products.
Customers must not use the website for fraudulent activities, actions that disrupt the system, or any activities that violate applicable laws.

COPHIE will make reasonable efforts to maintain website operations and resolve technical issues within an appropriate timeframe. If any restriction significantly affects the ability to place orders, COPHIE will provide notifications or guidance through appropriate channels when necessary.

6. Pre-Orders and Subsequent Fulfillment (If Applicable)

For products or programs that allow pre-orders, customers should carefully review the conditions published at the time of ordering.

Applicable information may include:

Pre-Order Conditions: Product availability, estimated availability dates, permitted pre-order quantities, and other relevant conditions.
Product Receipt Methods: Products will be delivered to the address provided by the customer or collected through a specific method communicated by COPHIE.
Fulfillment Period: The estimated delivery or fulfillment timeframe will be specified for each program or order.
Modification and Cancellation Conditions: Changes to order information, order cancellations, or transaction termination will be handled in accordance with the published pre-order conditions, cancellation policy, and applicable laws.
Additional Costs: Any applicable fees must be clearly disclosed to customers before they confirm the transaction.

If COPHIE is unable to supply a product in accordance with the confirmed order, COPHIE will notify the customer and handle the order, payments, or refund requests in accordance with the relevant policies and applicable laws.

7. Responsibilities of Customers and COPHIE

7.1. Customer Responsibilities

Provide accurate ordering and delivery information.
Review product information, prices, and transaction conditions before placing an order.
Follow the website usage instructions and published policies.
Contact COPHIE promptly when changes to order information are needed or issues relating to an order arise.

7.2. COPHIE’s Responsibilities

Publish product information and transaction conditions in accordance with applicable requirements.
Receive and process orders and provide customer support according to published procedures.
Inform customers of any special conditions concerning pre-orders, order modifications, or cancellations, where applicable.
Receive and resolve customer requests and feedback in accordance with relevant policies and applicable laws.

8. Policy Application

This policy takes effect from the date of publication on cophiefashion.com.

COPHIE may update this policy to reflect its business operations and applicable legal requirements. Updates will be published on the website for customers’ reference.

For specific transactions, product supply conditions and the handling of related issues will be governed by the confirmed information, relevant policies, and applicable laws and regulations.