PRIVACY POLICY

Business Name: COPHIE HOUSEHOLD BUSINESS
Website: https://cophiefashion.com/

COPHIE HOUSEHOLD BUSINESS (hereinafter referred to as “COPHIE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information when you visit our website, create an account, browse our fashion products, or make a purchase through https://cophiefashion.com/.

This Privacy Policy explains how COPHIE collects, uses, stores, protects, and processes personal information, and how customers may exercise their rights regarding their personal data in accordance with applicable Vietnamese laws.

1. Purpose and Scope of Personal Information Collection

1.1. Purpose of Collection

COPHIE collects personal information only to the extent necessary for the following purposes:

  • Receiving, confirming, and processing orders for fashion products.
  • Contacting customers regarding orders, delivery, payment, returns, warranties, and other matters related to their purchases.
  • Providing product consultations, answering questions, and assisting customers while they use the website.
  • Managing customer accounts, transaction histories, and information necessary to fulfill our obligations to customers.
  • Receiving, verifying, and resolving complaints, feedback, or requests concerning products, services, and customer rights.
  • Detecting and preventing fraud, impersonation, unauthorized access, and other unlawful activities.
  • Analyzing website traffic to improve the interface, shopping experience, website performance, and business operations.
  • Sending information about new products, promotions, or marketing activities where there is a valid legal basis and the customer’s consent is obtained when required by law.
  • Fulfilling accounting, tax, record-keeping, and other legal obligations.

1.2. Categories of Information Collected

Depending on the website’s functionality and the actual transaction, COPHIE may collect the following categories of information:

  • Identification and contact information: Full name, phone number, email address, delivery address, and other information voluntarily provided by the customer.
  • Account information: Username, profile information, and data necessary to manage the account. Passwords, where applicable, must be protected using appropriate security measures.
  • Order information: Products selected, quantities, sizes, colors, order value, delivery address, payment status, delivery status, and transaction history.
  • Communication information: Content submitted through contact forms, email, or official customer support channels, as well as information necessary to handle requests and complaints.
  • Technical information: IP address, browser type, device information, access timestamps, pages viewed, cookie data, and similar information recorded when customers use the website, depending on the website’s technical configuration and the customer’s choices.
  • Other information: Additional data necessary for transactions, the protection of legitimate interests, or compliance with legal requirements, where lawfully collected or processed.

COPHIE does not proactively request sensitive personal data unless it is genuinely necessary. Customers should avoid submitting unnecessary sensitive information or personal documents through contact forms.

The provision of personal information must be based on a clearly stated purpose and a lawful basis for processing. Where consent is required by law, COPHIE will obtain consent through an appropriate and verifiable method. Visiting the website does not automatically constitute consent to all forms of personal data processing.

2. Scope of Information Use

Personal information is used only within the scope of the purposes communicated to customers and may include:

  • Processing orders, arranging delivery, confirming payments, and providing after-sales support.
  • Contacting customers regarding order status, products, returns, warranties, and related matters.
  • Managing customer accounts, purchase histories, and submitted requests.
  • Analyzing website performance and improving the quality of our products and services.
  • Sending advertising, marketing communications, or promotional offers where legally permitted and consistent with the customer’s choices.
  • Detecting unusual activities, protecting system security, and resolving disputes.
  • Providing information to competent state authorities upon lawful request.
  • Fulfilling other purposes that have been communicated to customers and have a valid legal basis.

COPHIE does not sell customers’ personal data. We do not use personal information for purposes beyond those disclosed, except where the customer has provided valid consent or such use is otherwise permitted or required by law.

If a new processing purpose arises that is incompatible with the original purpose, COPHIE will provide appropriate notice and obtain additional consent where required by law.

3. Data Retention Period

Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, process transactions, provide customer support, and comply with legal obligations.

The retention period for each category of data is determined based on the following factors:

  • The period during which the customer maintains an account or continues to use the website’s services.
  • The time required to process orders, delivery, returns, warranties, and complaints.
  • Statutory retention periods applicable to accounting records, transaction documents, and other legally required records.
  • The time necessary to resolve disputes or protect the legitimate rights and interests of the parties.
  • Valid requests to delete, erase, or restrict the processing of personal data, provided there is no legal basis requiring continued retention or processing.

When personal information is no longer necessary for its intended purpose and is not required to be retained by law, COPHIE will delete, erase, or otherwise handle the data in accordance with applicable regulations.

Where a customer requests data deletion, COPHIE will review and process the request in accordance with applicable law. Certain data may need to be retained for legal compliance, accounting, tax obligations, or the resolution of lawful disputes.

4. Organizations and Individuals Who May Access Personal Information

Customers’ personal information may be accessed only to the extent necessary for the relevant processing purpose and in accordance with applicable law. The parties that may access such information include:

  1. COPHIE HOUSEHOLD BUSINESS: Authorized personnel responsible for website administration, order processing, customer service, accounting, and related activities.
  2. Delivery and logistics providers: Information such