SERVICE TERMINATION AND REFUND POLICY

1. Cases of Service Termination

This policy applies to purchases and related services conducted through the website cophiefashion.com.

Transactions or services may be terminated in the following circumstances:

  • At the Customer’s Request: Customers may request to cancel an order or terminate a transaction before the order has been fully processed, subject to the cancellation conditions published by COPHIE.
  • By Mutual Agreement: COPHIE and the customer agree to terminate a transaction or service based on the actual circumstances.
  • Inability to Fulfill an Order: An order cannot be fulfilled because a product is out of stock, the order information is incorrect, or other objective circumstances arise.
  • Violation of Transaction Terms: Either party violates the published transaction terms or lawful agreements between the parties.
  • As Required by Law: A transaction or service is terminated in other circumstances prescribed by applicable law.

When a transaction or service is terminated, COPHIE will notify the customer of the processing status, any outstanding obligations, and the applicable arrangements, including delivery, payment, returns, or refunds, where relevant.

2. Effective Time of Termination and Payment of Fees

2.1. Termination at the Customer’s Request

Customers may submit a request to cancel an order or terminate a transaction through the official contact channels published on the website.

For orders that have not been fully processed, COPHIE will check the order status to determine whether cancellation is possible. The effective time of termination will be determined by the time COPHIE confirms the cancellation, the agreement between the parties, and applicable laws and regulations.

Where applicable law prescribes a different effective time or requires termination to take effect when the customer submits the notice, the effective time will be determined in accordance with the relevant legal provisions.

2.2. Payment and Handling of Fees

When a transaction is terminated, any amounts paid by the customer will be reconciled against the actual order status and the applicable policies.

  • If an order is canceled and the customer has already made payment, COPHIE will process the refund in accordance with its published refund conditions and procedures.
  • If an order has not been paid for, the customer is not required to pay for an order that has been validly canceled, except for lawful payment obligations that have already arisen under the agreement and applicable laws.
  • Any valid fees incurred, if applicable, will be handled in accordance with the agreement between the parties, the published policies, and applicable laws and regulations.

COPHIE will not impose termination fees that violate applicable laws or infringe upon customers’ lawful rights and interests.

3. Procedure and Response Time for Termination Requests

Customers who no longer wish to proceed with a transaction or use a related service may submit a termination request through the following procedure:

Step 1: Submit a Request

Customers should contact COPHIE through the official support channels published on the website and provide their order number, if available, contact information, and reason for the termination request.

Step 2: Receive and Verify the Request

COPHIE will receive the request, check the information, and verify the order or transaction status to determine the appropriate course of action.

Step 3: Respond to the Customer

COPHIE will notify the customer of the receipt and processing status of the request, together with relevant information regarding transaction termination, payment, or refunds.

Step 4: Implement the Termination

Once the request has been confirmed or meets the applicable processing requirements, COPHIE will take the necessary steps to terminate the transaction and settle any related obligations.

COPHIE will respond within a reasonable period after receiving all required information. For cases requiring further verification, processing may take longer. COPHIE will notify the customer when necessary.

4. Refund Policy upon Transaction Termination

4.1. Cases Eligible for Refund Consideration

Customers may be eligible for a refund in circumstances covered by the applicable policies, including:

  • An order has been paid for but is validly canceled.
  • COPHIE is unable to supply or deliver the product in accordance with the confirmed order.
  • A transaction is terminated and the customer is entitled to a refund under the agreement or applicable laws.
  • Other refund cases covered by COPHIE’s return and refund policy and applicable laws and regulations.

Refunds for products that have already been delivered will be considered in accordance with COPHIE’s separate return and refund policy and relevant legal provisions.

4.2. Refund Methods

COPHIE will prioritize refunds through the original payment method, provided that the method supports refunds and the refund can be processed.

If a refund cannot be issued through the original payment method, COPHIE will discuss an appropriate alternative with the customer to ensure that the transaction is valid and secure.

4.3. Refund Processing Time

The refund processing time depends on the payment method, the procedures of the payment service provider or intermediary, if any, and the time required to verify the relevant information.

COPHIE will initiate the refund process within a reasonable period after the request has been confirmed and the applicable refund conditions have been met. If a delay occurs, COPHIE will inform the customer of the processing status when necessary.

4.4. Responsibilities Regarding Refunds

COPHIE is responsible for receiving, reviewing, and processing refund requests in accordance with its published policies and applicable laws.

Customers are responsible for providing accurate information, cooperating in transaction verification, and supplying refund recipient information when necessary. For security reasons, customers must not provide passwords or security verification codes.

5. Complaints and Dispute Resolution

If customers have questions or disagree with the outcome of a transaction termination or refund request, they may contact COPHIE through the official contact channels published on the website.

COPHIE will receive and review the complaint and work with the customer in good faith to resolve the matter while respecting the lawful rights and interests of all parties.

If the parties cannot resolve the matter through negotiation, the dispute will be handled in accordance with applicable laws and regulations.

6. Policy Application

This policy applies to transactions conducted through cophiefashion.com and takes effect from the date of publication.

COPHIE reserves the right to update this policy when necessary to reflect its business operations and applicable legal requirements. Any updates will be published on the website for customers’ reference.

For transactions that have already taken place, termination and refunds will be handled in accordance with the applicable agreement, relevant policies, and applicable laws and regulations.